1. General Information
These terms apply to purchasing goods from SparklingBag, owned by RA Meedia OÜ (registry code 11980192), located at Oru, Estonia.
2. Prices and Payment
All product prices are listed in the online store. Shipping fees vary by location and are shown at checkout. Payments can be made via credit card, debit card, or other available payment options.
3. Order Processing and Delivery
Orders are processed within 1-3 business days. Delivery takes 5-10 business days for the USA and Europe, and 10-20 business days for other regions. Tracking is available through Track Your Order.
4. Right of Withdrawal
Buyers can withdraw from the purchase within 14 days of receiving the order, provided the product is unused and in original condition. Return shipping costs are the buyer’s responsibility unless the product was defective or incorrect.
5. Refund Policy
Refunds are processed within 14 days after receiving the returned item. If the buyer selected an express shipping option, only the standard shipping cost will be refunded.
6. Product Defects and Complaints
If a product is defective or incorrect, contact us within 14 days at hi@sparklingbag.com. We will either replace the item or issue a refund.
7. Limitation of Liability
SparklingBag is not responsible for delays caused by third-party logistics, customs clearance, or incorrect shipping details provided by the buyer.
8. Dispute Resolution
If disputes arise, buyers should first contact us at hi@sparklingbag.com. If unresolved, they may contact the Consumer Disputes Committee or the EU Online Dispute Resolution platform. The Consumer Disputes Committee typically resolves cases within 90 days of receiving the application.
By making a purchase from SparklingBag, you agree to these terms and conditions.